At House of Comfort™, we know you might have a few questions before bringing our products into your home. This FAQ is here to give you quick answers about who we are, how we ship, and what makes our candles and home fragrances special. If you don’t see what you’re looking for, just reach out—we love hearing from you.
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Last updated: April 2023
Frequently asked questions
General Questions
Where are you located? House of Comfort™ is proudly based in Frisco, Texas, USA. Every product is thoughtfully designed and produced here with care.
How can I contact customer support? We’d love to hear from you! Email us anytime at hello@avunze.com
Product Info
What types of products do you sell? We create luxury, story-driven home fragrance products—including candles, wax melts, diffusers, and other home accessories. Each piece is designed to elevate your everyday spaces.
Do you offer custom or personalized products? Not yet, but we’re working on expanding into limited-edition and personalized offerings. Stay tuned by joining our mailing list.
Do you offer wholesale? Yes! We’re currently building wholesale partnerships. Please email wholesale@avunze.com for details.
Shipping & Delivery
Where do you ship? We currently ship across the U.S. and Canada, with international shipping available soon.
How long does it take to receive my order?
In-stock items: 5–7 business days
Made-to-order items: 2–3 weeks (Processing times may vary during launches and holiday seasons.)
How can I track my order? Once your order ships, you’ll receive an email with tracking information. For updates, contact hello@avunze.com
Payments & Billing
What payment methods do you accept? We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay through our secure checkout.
Can I get a receipt or invoice for my order? Yes! Your receipt will be automatically emailed to you after purchase. If you need another copy, email us at support@myhouseofcomfort.com.
Returns & Refunds
What is your return policy? Due to the nature of our handcrafted products, we don’t accept returns or exchanges. However, if your order arrives damaged or incorrect, please email hello@avunze.com within 7 days of delivery and we’ll make it right.
