Business Information

We do not offer international shipping at this time.

Legal Entity: 

The Avunze Company Inc.

Operating Brand: 

House of Comfort™

Location: 

Calgary, Alberta, Canada

Contact: 

hello@myhouseofcomfort.com

Personal Information We Collect

When you interact with our website, we may collect the following personal information:

Retail Customers

●    Name

●    Email address

●    Phone number

●    Billing and shipping address

●    Order details and purchase history

Wholesale Customers

●    Business name

●    Contact person’s name

●    Email address and phone number

●    Billing and shipping details

●    Wholesale order history and account information

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

●    IP address

●    Browser type and device information

●    Pages visited and browsing behavior

●    Referring websites and timestamps

This data helps us improve website functionality and customer experience.

Payment Information

All payments are processed securely through Shopify and its integrated payment providers (such as Shop Pay, Apple Pay, and other approved processors). We do not directly collect or store your credit card or full payment details.

Payment processing is governed by the privacy and security policies of Shopify and its payment partners.

How We Use Your Information

We use personal information to:

●    Process and fulfill orders

●    Communicate about purchases and customer service inquiries

●    Provide shipping updates and order confirmations

●    Manage wholesale accounts and applications

●    Send newsletters, promotions, and marketing communications (via platforms such as Klaviyo)

●    Improve website performance, products, and customer experience

You may unsubscribe from marketing emails at any time using the link provided in our communications.

Abandoned Cart Communications

If you begin checkout but do not complete your purchase, we may send reminder emails regarding your cart. These communications are intended to assist you in completing your order and can be opted out of at any time.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

●    Remember your cart and preferences

●    Understand website usage through analytics

●    Improve site functionality and performance

We use Shopify’s built-in analytics tools to analyze website traffic and behavior. You can adjust your browser settings to refuse cookies, but doing so may impact certain website features.

Email Marketing & Communications

If you subscribe to our newsletter or provide your email during checkout, you consent to receive marketing emails from House of Comfort™. These may include product updates, promotions, and brand announcements.

We use email marketing platforms such as Klaviyo to manage these communications. You can unsubscribe at any time by clicking the unsubscribe link included in every email.

Sharing Your Information

We do not sell or rent your personal information. We may share limited data only as necessary to operate our business, including with:

●    Payment processors (e.g., Shopify Payments, Shop Pay, Apple Pay)

●    Shipping carriers (e.g., Canada Post and other logistics providers)

●    Email marketing and communication platforms (e.g., Klaviyo)

●    Service providers that support website hosting, analytics, and operations

These third parties only receive the information necessary to perform their services and are required to protect your data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and operational requirements.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

You may request to:

●    Access the personal information we hold about you

●    Correct or update your information

●    Withdraw consent for marketing communications

●    Request deletion of your personal data, subject to legal obligations

To make a request, please contact us at: hello@myhouseofcomfort.com

Children’s Privacy

Our website and products are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

Third-Party Services

Our website may contain links to third-party services or platforms. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing personal information.

International Data Transfers

Although we primarily serve customers within Canada, some of our service providers (such as Shopify and Klaviyo) may process data in jurisdictions outside Canada. By using our website, you consent to the transfer and processing of your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes indicates acceptance of the revised policy.

Contact Us

For questions, concerns, or privacy-related requests, please contact:

House of Comfort™
The Avunze Company Inc.
Calgary, Alberta, Canada
Email: hello@myhouseofcomfort.com